NICE

NICE is a leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data and was looking to add a wide range of positions to the organization.

Problem

NICE’s team did not have a wide reach with the talent pool in the CCaaS space, and was not having any luck with other recruitment firms. After conducting a few meetings over video to understand NICE’s process and the type of talent they were after, we realized that they were not competitive with their compensation package, in addition to doing a rebuild of their channel after shutting it down in 2020. Many talented professionals were not interested in interviews with NICE due to the Chanel shut down, which hindered their ability to capture the talent and achieve consistent YoY growth in the channel. NICE was also inconsistent with their interviewing stages. I.e. If a candidate was of interest to the company, and just completed their first round, at times it would be three to 4 weeks till the next steps. This was hurting their acquisition rate in securing talent. As we all know, “Time kills all deals.”

Solution

In our time spent with NICE we quickly gaged their company culture along with areas they were lacking when it came to talent. With open dialog, we provided ideas around their current interviewing process to enhance their technique. One of the biggest challenges most organizations face when looking to mitigate risk with sales hires is intelligence.

Given Chris Edward Consulting’s experience in the CCaaS|UCaaS space and knowing where key|proven talent lies, we were able to put NICe in front of Channel sales talent to help increase channel productivity by $57%.

Success Story

“In connecting with Chris, he immediately understood everything about the CCaaS space, who our competitors are, what talent we should be engaging with…what we needed, who we were looking for, what we were offering and most importantly, how to work with us. He took the time to learn about our challenges and connect with individual hiring managers, and to top it all off, they have successfully been able to fill several senior level positions for us. CEC’s knowledge on the industry is invaluable. They helped us make the right hires and can’t thank them enough, and will continue to utilize their services for key hires for NICE.”

Ray Hicken

VP of US Channel Sales

|NICE

Result

With the help of Chris Edward Consulting, NICE was able to increase its channel presence by adding 3 new regions in the US, resulting in 87% of deals closed being led by the channel sales team, contributing to the company’s success of 33% YoY growth and $2B+ ARR.

About NICE

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

https://www.nice.com/

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